Shipment and amp; Payment:

1. We will shipped the parcel in 1-3 days after you made payment
2. Instruction:the weight and size we marked in the package details is not the actual weight and size of the goods, if you need to know the actual weight and size, you just need to contact us.
3. Delivery time:
1) Transportation developed countries is about 7-40 days.
2) Remote countries is about 2-8 weeks.
4. If buyer want to use more faster shipping method, like EMS, DHL etc, please communicate with us about the increase shipping.
5. Instruction:The shipping time is depends on the buyer’s customs clearance time or Force Majeure. If buyer does not receive the goods in a long time, we hope buyer can contact your customs or local post office in time, in order to get goods soon.

About Customs:

1. In order to ensure you receive your order without or lower import duty, we will declare it with a lower value which does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules.
2. Or you could leave a message to tell us how much should we make customs declaration. We are happy to follow your instructions.
3. Suppliers are not responsible for delays caused by the customs department in your country.
4. Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

After-sales Service:

We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
1. If it is quality problem, buyer can submit dispute within 15 days after receiving the goods, buyer must provide photos or video and other evidence to seller for identify.
2. Man-made damaged, buyers should take full responsibility.
3. Product quality processing program:
1) The buyer return the goods to us and responsible for return shipping costs; after we receive the goods ,we will send a new product to buyer and pay for the resend shipping cost.
2) If the goods (total price including shipping is less than 10USD) has quality problems, we will resend a new product in buyer next order.

Feedback:

1. We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
2. If you are satisfied with our items, please leave a positive feedback to us. We will leave a positive feedback to you later.
3. Contact us by email or our trade manager before leaving any negative or neutral feedback. We will deal with you to solve any problems as soon as possible.
We work 6 Days a week at 9:00 – 18:30 from Monday – Saturday Beijing Time.